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I’m Jessica Henriques,

Head of Business Enablement and Experience

at AM Connect 360.

About me

Jessica Henriques has had a remarkable journey in the corporate world. Starting her career at PriceWaterhouseCoopers in the People and Organisation team, she gained invaluable experience in the people space specifically in learning and development. She then transitioned to Discovery Health as a Learning Designer and Developer where she received recognition and won a Star Award for her exceptional work and unwavering dedication. Staying within the Discovery family, Jessica joined Discovery Bank in 2017 as a Digital Learning Designer where she was involved in creating learning and communication frameworks, designing the Discovery Bank Learner Management System and developing training material and processes.

Continuing her ascent, she joined Kaelo and rose to the position of Divisional Manager of the Experience and Engineering Team. In this role, she skillfully managed stakeholder experiences for both internal and external parties, crafted successful marketing campaigns using the C.O.P.E methodology, and was an integral part of the transformation of the people function from traditional HR to a digital, self-enabled function.

Following her success in the insurance industry, she joined a Cancer Insurance start-up as the Vice President of People. In this capacity, she played a vital role in nurturing the organisation’s growth, steering it from a team of 5 to a thriving team of 80 within a mere 5 months.

Driven by her passion for learning, experience, and service design, she then embraced a new challenge by joining AM Connect 360. Here, she channels her expertise into purposeful initiatives, making a positive impact on the organisations they serve.

What I’ve Done
Experience Overview

AM Connect 360

Head of Business Enablement and Experience

Cancer Mutual

Vice President: People

Kaelo

Head of Experience and Engineering (Divisional Manager)

Discovery Bank

Digital Learning Designer (Associate Specialist)

​Discovery Health

Senior Learning Designer and Developer

PricewaterhouseCoopers

Consultant (2) – People and Organisation

Where I’ve Worked
Industry Overview

  • ​Parastatal – Transport and Energy​
  • Health​
  • Health Insurance and Wellness​
  • Financial Services​
  • Technology​
  • Education​

Learning and Knowledge0

Content Engineering and Marketing0

Business Engineering0

Business and Junior Leadership Coaching0

Service Design0