What is Service Design – An Introduction
This introductory course will cover the basics of Service Design:
An Introduction to Service Design
Know Your Users
Journey Mapping
Service Blue Printing
How To Facilitate Service Design Sessions
Identifying Solutions and Creating Action Plans
Duration: 9 hours – can be tailored based on time commitment / availability from attendees across 6 – 12 months.
Effort: In parallel, you have assignments (min. 3 hours of “out-of-classroom”).
Pricing: From R6 000
